Job Title: Support Engineer - Linux, VMWare
Location: Greater London – On Site
Job Type: Full-Time
Job Sector: Public Sector - GOV UK
Security Clearance: DV Clearance Required
Company Overview:
At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.
We are seeking a highly skilled and motivated Support Engineer to join our team. The ideal candidate should possess a deep understanding of software development lifecycles and be proficient in Linux and VMWare. As a Support Engineer, you will play a crucial role in maintaining and enhancing our technology infrastructure. Additionally, desirable skills such as ITIL Foundation Certification, knowledge of NiFi, Docker expertise, and experience with Jira (Custom Plugins) will set you apart in this role.
Key Requirements:
- Knowledge of Software Development Lifecycles: The successful candidate should have a strong understanding of software development lifecycles, enabling them to effectively support and troubleshoot software-related issues.
- Proficiency with Linux: Proficiency in Linux is essential, as you will work closely with Linux-based systems and be responsible for maintaining and troubleshooting them.
- Experience with VMWare: Experience with VMWare is a key requirement, as you will be involved in managing virtualized environments and ensuring their optimal performance.
Desirable Skills:
- ITIL Foundation Certification: Possession of an ITIL Foundation Certification will be advantageous in managing IT service processes and providing efficient support.
- Familiarity with NiFi: Familiarity with Apache NiFi will be beneficial in handling data integration and flow management.
- Docker Expertise: Proficiency in Docker will be valuable for containerization and deployment processes.
- Experience with Jira (Custom Plugins): Prior experience with Jira, especially in custom plugin development and configuration, is a plus.
- RSA Knowledge: Knowledge of RSA tools and techniques is advantageous for ensuring data security and access control.
- Competence in MySQL and Mongo: Competence in database systems, specifically MySQL and Mongo, will be essential for data management and troubleshooting.
- Exposure to Evesham: Exposure to Evesham technologies and systems is a bonus.
- ELK Stack Familiarity: Familiarity with the ELK (Elasticsearch, Logstash, Kibana) stack for log and data analysis will be valuable.
- TRL Catapans Experience: Experience with TRL Catapans or related technologies is a significant asset.
- Proficiency with Windows Thin Client/Server: Proficiency in Windows-based thin client/server systems is necessary for managing mixed IT environments.
- Knowledge of Networks and Infrastructure: A strong understanding of network architecture and infrastructure is required for troubleshooting and maintaining our network systems.
Benefits:
- Join a rapidly expanding startup where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- A highly collaborative and collegial environment with opportunities for career advancement.
- Be encouraged to take bold steps and embrace a mindset of experimentation.
- Choose your preferred device, PC or Mac.
Diversity & Inclusion:
Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:
- Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
- Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
- Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
- By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.