Service/Business Analyst

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

ROLE: Service/Business Analyst
LOCATION: Remote (UK)
CLEARANCE: Must be a UK Citizen or been in the UK for 5+ years.

Position Overview: Amber Labs is seeking a skilled Service/Business Analyst with a strong focus on client environment analysis and service-oriented solutions. The ideal candidate will have extensive experience in gathering, exploring, and understanding client requirements, capturing processes, organizational structures, roles, and responsibilities. They will be proficient in documenting requirements, tracking service evolution, and ensuring service acceptance criteria are met. This role requires familiarity with agile delivery methods, GDS standards for service design and delivery, and ITIL practices. The Service/Business Analyst will delve into the service value chain to identify challenges and facilitate service delivery, while also possessing expertise in testing and assurance techniques.

Key Responsibilities:

1. Client Environment Analysis:
   • Gather, explore, and understand client environments to capture processes, organizational structures, roles, and responsibilities.
   • Document client requirements and ensure alignment with service-oriented solutions.
2. Service Solution Evolution:
   • Track the evolution of service-oriented solutions through the capture and agreement of service acceptance criteria.
   • Determine activities required for effective testing and assurance of service readiness prior to introduction.
3. Agile Delivery and GDS Standards:
   • Apply agile delivery methods to project execution.
   • Ensure adherence to GDS standards for service design and delivery.
4. ITIL Proficiency:
   • Utilize ITIL practices to zoom in and out of the service value chain.
   • Examine and understand challenges and pain points to deliver client needs effectively.
5. Testing and Assurance:
   • Develop and implement testing and assurance techniques for service readiness.
   • Ensure operational processes meet service acceptance criteria.
6. Experience and Qualifications:
   • Minimum of 5 years' experience as a Service/Business Analyst.
   • Exposure across various projects in both private and public sectors.
   • Proficiency in ITSM tools, ideally ServiceNow, for conjuration and testing of operational processes.
   • Strong communication and collaboration skills.
   • Bachelor's degree in Business Administration, Information Technology, or related field preferred.

Why Amber Labs? At Amber Labs, we foster an innovative and collaborative environment where your skills and expertise will be valued. Join us in delivering cutting-edge solutions to our clients while advancing your career in a dynamic and supportive organization.