Role Title: Account Director
Location: Hybrid remote and London office role
About Us:
Amber Labs is an independent data and digital transformation consultancy founded in 2020 by three partners united by a vision: delivering excellence for clients and creating a great place to work. Since then, we’ve grown into a dynamic team of over 120 dedicated consultants, passionate about driving exceptional results. With expertise spanning cloud, data, digital, and AI, we empower our clients to achieve meaningful transformation while staying ahead in an ever-evolving technological landscape.
Responsibilities:
- Lead the strategic direction for major and high-value accounts, ensuring long-term growth and sustainability, with a focus on government and defence clients.
- Oversee and mentor Account Managers, driving consistency in client management and embedding best practices across the team.
- Manage the account team across consulting, talent, and operations functions to deliver account goals and exceed client expectations.
- Develop and implement long-term account strategies to maximise client retention, growth, and satisfaction, ensuring alignment with overall business objectives.
- Act as the primary escalation point for critical client issues and complex negotiations, including contract renewals, service expansions, and pricing discussions.
- Build and nurture C-level relationships with key clients to foster trust and identify opportunities for broader service offerings.
- Drive business development efforts by identifying strategic opportunities within existing clients and supporting the team in developing new partnerships or service lines.
Attributes:
- Strategic and visionary while maintaining a hands-on approach when needed.
- Exceptional client relationship management skills, particularly at the C-level.
- Analytical and data-driven, with a focus on maximising client value and profitability.
- Strong leadership abilities, fostering collaboration and excellence within the account team.
Experience:
- Minimum 6 years in account management, client success, or a similar role, with a proven track record of managing large, strategic client relationships.
- Demonstrated success in driving significant revenue growth and forming long-term strategic partnerships.
- Experience in navigating complex client environments, particularly within government, defence, or similarly high-value sectors.
- Strong commercial acumen, including expertise in contract negotiations and account profitability analysis.
- Experience in account management within the fields of data, digital, cloud, and AI.
- Experience working within a consulting environment, with a strong understanding of client needs and delivery.
- Proven ability to lead and develop high-performing account management teams.