Range Engineer (DV)
Location: Remote - Must be UK based
Work Pattern: Full-time/Permanent
Security Clearance: DV
The Company:
At Amber Labs, we are a pioneering UK and European technology consultancy committed to delivering cutting-edge solutions and exceptional service to our clients. We foster a culture of collaboration, autonomy, and continuous learning, where every team member plays a crucial role in driving innovation and success. Our diverse team consists of skilled professionals dedicated to providing top-tier support and expertise across various sectors.
Key Responsibilities:
- Providing technical support and assistance to clients in resolving IT issues related to Windows and Linux systems administration.
- Demonstrating adaptability and responsiveness to changes in client requirements and technological landscapes.
- Collaborating with clients and internal teams to gather and understand customer requirements effectively.
- Working closely with other suppliers and staff members to deliver comprehensive support solutions.
- Utilizing VMware/virtualization experience, including ESX and vCentre, to troubleshoot and resolve technical issues.
- Operating effectively in high-pressure environments, maintaining composure and efficiency during critical situations.
- Employing Ansible automation tools and problem-solving skills to streamline support processes and enhance efficiency.
- Communicating effectively with stakeholders and clients, providing clear and concise updates and solutions.
- Demonstrating expertise in Infrastructure as Code (IaC) principles and agile methodologies.
- Leveraging knowledge of Windows/Linux servers and network architecture/design to optimize support strategies.
- Proficiency in tools such as Confluence, JIRA, and JIRA Service Desk for documentation and issue tracking.
- Experience with scripting languages and Red Hat Ansible Automation Platform for automation and optimization.
- Producing technical documentation to document solutions, processes, and best practices.
- Familiarity with cloud platforms such as AWS and networking technologies like NSX-T.
Requirements:
- Fundamental knowledge in IT, particularly in Windows and Linux systems administration.
- Suitable clearances, including DV.
- Networking experience and understanding of network architecture and design principles.
- Ability to gather and comprehend customer requirements effectively.
- Strong collaboration skills and experience working with diverse teams and suppliers.
- Experience with VMware/virtualization technologies, including ESX and vCentre.
- Ability to thrive in high-pressure environments and maintain composure during critical incidents.
- Proficiency in Ansible automation and problem-solving skills.
- Good communication skills, both verbal and written.
- Experience with Infrastructure as Code (IaC) and agile teams.
- Knowledge of Windows/Linux servers and scripting experience.
- Familiarity with tools such as Confluence, JIRA, and JIRA Service Desk.
- Experience with Red Hat Ansible Automation Platform and NSX-T.
- Familiarity with cloud platforms, especially AWS.
Benefits:
- Join a dynamic and rapidly growing startup with opportunities for personal and professional growth.
- Enjoy a flexible work environment focused on delivering outcomes.
- Receive private medical insurance through Aviva and access to a company pension plan through Nest.
- Benefit from 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- Experience a highly collaborative and supportive work environment with opportunities for career advancement.
- Embrace a culture of experimentation and innovation.
- Choose your preferred device, PC, or Mac.
Diversity & Inclusion:
Amber Labs is committed to fostering an inclusive and equitable workplace for all employees. We value diversity and strive to create an environment where everyone feels welcomed, respected, and valued. We prohibit all forms of harassment, discrimination, and bullying, and promote a culture of dignity and respect for all individuals.